Terms of Sale

Effective October 1, 2026

These Terms of Sale apply to purchases from Tech Tool, including orders placed through this website and orders placed against a quote.

Quote validity and delivery estimates

Quotes are valid for 30 days from the date issued unless otherwise stated. For quoted orders requiring a formal purchase order and/or signed approval drawing, delivery lead times begin only after Tech Tool receives the required documents. Lead times and delivery dates are estimates.

Special orders

Special orders, including custom-made or modified products and items procured specifically for a customer's requirements, are non-returnable and non-cancellable once accepted by Tech Tool. Special-order status will be identified on the applicable quote, order acknowledgment, or product listing.

Special-order tooling quantities

Unless otherwise specified in the accepted quote, special-order tooling may ship in quantities up to 10% above or below the quantity ordered, or one tool above or below that quantity, whichever allowance is greater. The applicable allowance will be stated on the quote before acceptance. Charges will reflect the actual quantity shipped at the agreed unit price. This allowance does not apply to standard stocked products or coolant package quantities.

Cancellation requests

Cancellation of an otherwise cancellable order requires Tech Tool's written approval. Approved cancellations are subject to charges for costs and commitments incurred, including applicable manufacturer cancellation fees, work performed, and freight expenses. Submitting a cancellation request does not cancel an order. Special orders and final-sale purchases are non-cancellable.

Promotional and one-time deals

Products expressly identified as Final Sale, non-returnable, or non-cancellable on the applicable product listing or quote cannot be returned or cancelled. This includes designated promotional offers and one-time deals. A displayed discount or comparison price alone does not designate a product as Final Sale.

Incorrect, damaged, or defective products

These restrictions apply to discretionary returns and cancellations. If a product is incorrect, arrives damaged, or is believed to be defective, contact Tech Tool promptly at orders@techtool.com so the issue can be reviewed under the applicable claims procedure or manufacturer warranty. These terms do not limit rights that cannot lawfully be excluded.

For standard return procedures and shipping information, see our Returns Policy and Shipping Policy. Our Terms of Service also apply.