Refund policy

Return Window

Returns are accepted within 30 days of delivery for unopened, unused, unexpired, and undamaged containers in their original packaging.

Eligible Returns

Pails (5-gallon): Must be sealed, unopened, unexpired, undamaged, and in original packaging.

Drums (55-gallon): Must be unopened, unexpired, undamaged, and secured as shipped.

Totes (275–330 gallon): Must be unopened, unexpired, undamaged, and returned on the original pallet.

Opened, dented, or damaged pails, drums, or totes cannot be returned or refunded for safety, quality, and compliance reasons.

Non-Returnable Items

Opened, used, or partially filled containers
Custom or special-order products
Items not in original packaging or pristine condition

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted.

To request an RMA, email orders@techtoolakron.com with your purchase order number, invoice number, and product description.

Restocking Fee

A 10% restocking fee applies to all authorized returns.

Return Shipping

Customers are responsible for return freight charges. If using our carriers, shipping costs will be deducted from the refund. Expedited freight charges are non-refundable.

Damaged Shipments

If your shipment arrives damaged:

Refuse delivery, or
Note the damage on delivery paperwork and take photos

Claims cannot be processed without proper documentation.

Refund Processing

Approved refunds are issued to the original payment method once the returned product is received and inspected. Refunds typically process within 3–5 business days after inspection.